Category: “What’s New…”

Attention all Clients and Providers:

CCCC is currently assessing ways that we can better serve you as our most valued resource.  We have heard your concerns about long wait times, delays in processing paperwork and feeling rushed through your meetings with our employees.

In an effort to address these concerns and to offer the highest quality of customer service possible, CCCC will be implementing the following changes beginning Monday, January 23, 2012:

1. All employees within the CCAP program will dedicate Wednesdays to processing documentation.  Clients and providers wishing to meet with CCAP team members can do so Mondays, Tuesdays, Thursdays, or Fridays 8:00am – 3:45pm.

2. All calls that come into the agency will be routed directly to your assigned case load phone extension.  This will increase the likelihood that you are able to speak to the same employee consistently to increase consistent messaging and a better understanding of your individual needs.

3. In order to ensure that all visitors have adequate time to receive the assistance they deserve, we ask that you arrive prior to 3:45pm each day to meet with employees. 

We appreciate your feedback and hope the above changes help us to serve you better each day.

Sincerely,
Tiffany Simmons